FAQ

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Do you supply bulk transformer oil?

Yes. Whether you need a single shipment or coordinated deliveries for a multi-phase project, we provide bulk transformer oil solutions tailored to your schedule, including FR3 natural ester, Type II mineral oil and silicone oil in drums, totes and bulk delivery.

Can you source obsolete or hard-to-find parts?

We leverage our extensive supplier network and industry expertise to locate specialty, obsolete and hard-to-find parts. If it can be sourced, fabricated or manufactured, we can find the right solution.

Why is a product marked Quote only?

Some parts are quoted against your specification rather than listed at a price, because the price depends on quantity, rating or lead time. Add it to a quote request and we will come back the same business day.